Shipping policy
Shipping Policy
At Velzo, every order is carefully processed to ensure a smooth and reliable delivery experience.
1. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may vary during periods of high demand, product launches, holidays, or promotional events.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
2. Estimated Delivery Time
After dispatch, delivery usually takes 5–10 business days, depending on your location, local carrier availability, and customs procedures when applicable.
Please note that delivery times are estimates and may vary due to factors outside our control, such as weather conditions, customs clearance, carrier delays, local holidays, or high-volume periods.
3. Tracking Information
Once your order is shipped, a tracking number will be sent to the email address used at checkout.
Customers are responsible for monitoring the tracking updates and ensuring that someone is available to receive the package when required.
4. Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Velzo is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete addresses provided at checkout.
If a package is returned due to an incorrect address, refused delivery, or failure to collect the parcel, reshipping costs may be the customer’s responsibility.
5. International Shipping
Velzo works with international fulfillment partners. Depending on product availability and destination, your order may be shipped from different logistics centers.
International orders may be subject to customs duties, import taxes, or local fees depending on the destination country. These charges are the responsibility of the customer when applicable.
6. Split Shipments
If your order contains multiple items, they may be shipped separately. In that case, you may receive more than one tracking number.
7. Delayed or Lost Packages
If your order has not arrived after the estimated delivery period, please contact us at:
If a package is confirmed as lost by the carrier, we will review the case and offer an appropriate solution, which may include reshipment or refund.